Shipping, Returns, Cancellations
Shipping Policy
Thank you for choosing Rimuji.com. We are committed to providing you with a seamless shopping experience, including efficient and reliable shipping services. Please review our shipping policy below:
**1. Order Processing Time:**
- Orders are typically processed and dispatched within 5 business days after payment confirmation.
- During peak seasons or promotional periods, processing times may be extended. We appreciate your patience during these times.
**2. Shipping Methods:**
- We offer several shipping options to accommodate your needs, including standard shipping, expedited shipping, and international shipping (if applicable).
- Shipping costs and delivery times vary depending on your location and selected shipping method.
**3. Shipping Rates:**
- Shipping rates are calculated based on the weight of your order, destination, and chosen shipping method.
- You can view estimated shipping costs at checkout before completing your purchase.
**4. Tracking Information:**
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
- You can use this tracking information to monitor the status of your delivery and estimate the expected delivery date.
**5. Delivery Timeframes:**
- Estimated delivery times are provided for each shipping option at checkout.
- Please note that these are estimates and actual delivery times may vary depending on factors such as courier delays, customs processing (for international shipments), and unforeseen circumstances.
**6. Shipping Restrictions:**
- We currently ship to addresses within India only.
- Some products may be subject to shipping restrictions or regulations in certain locations. Please refer to product descriptions for details.
**7. Shipping Address:**
- Please ensure that the shipping address provided at checkout is accurate and complete to avoid delivery delays or misplacement of your order.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
**8. Undeliverable Packages:**
- In the event that a package is returned to us as undeliverable due to incorrect address, failed delivery attempts, or refusal by the recipient, we will contact you to arrange reshipment or issue a refund, minus any shipping charges incurred.
If you have any questions or concerns about our shipping policy, please contact us at contactus@rimuji.com / 9109314734. We are here to assist you and ensure a smooth shipping experience.
Thank you for shopping with Rimuji.com. We appreciate your business!
Return & Exchange Policy
At Rimuji Food & Agrotech we prioritize customer satisfaction and strive to ensure that you are delighted with every purchase. However, we understand that there may be occasions where you need to return a product. To facilitate a smooth return process, we have outlined our return policy below:
1. Eligibility for Returns:
Certain products such as perishable goods, personalized items, and digital downloads may not be eligible for returns. Please refer to the product description for specific details.
Perishable products, including fresh foods and flowers, have limited shelf life and may spoil quickly. Contact our customer service team with your order number and issue for assistance.
All other Products must be returned within 5 working days from the date of delivery.
Items must be unused, undamaged, and in their original packaging.
2. Initiation of Return:
To initiate a return, please contact our customer service team at [contact email/phone number] within the stipulated return period.
Provide your order number and reason for return.
Our customer service team will guide you through the return process and provide you with a return authorization if applicable.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping method to ensure the safe return of the product.
4. Inspection and Refund:
Upon receipt of the returned item(s), our team will inspect the product to ensure it meets the return eligibility criteria.
If the return is approved, we will issue a refund to the original payment method used for the purchase.
Please allow 15 business days for the refund to be processed. The timeframe may vary depending on your financial institution.
5. Exchanges:
Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
6. Exceptions:
In the rare event that a product is received damaged or defective, please contact us immediately to arrange for a replacement or refund.
7. Contact Us:
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at contactus@rimuji.com/9109314734 . We are here to assist you.
By making a purchase on Rimuji Food & Agrotech you agree to abide by the terms and conditions of our return policy outlined above. We appreciate your understanding and cooperation in ensuring a positive shopping experience for all our customers.
Cancellations
At Rimuji.com, we understand that sometimes circumstances may require you to cancel an order. We aim to make the cancellation process as straightforward as possible. Please review our cancellation policy below:
**1. Cancellation Timeframe:**
- You may cancel your order within 48 hours of placing it, provided that the order has not already been processed or shipped.
- Once an order has been processed or shipped, it cannot be canceled, and our standard return policy will apply.
**2. How to Cancel an Order:**
- To cancel an order, please contact our customer service team as soon as possible at contactus@rimuji.com / 9109314734
- Provide your order number and reason for cancellation.
- Our customer service team will confirm the cancellation and process any applicable refunds according to our refund policy.
**3. Refunds for Canceled Orders:**
- If you cancel your order within the specified timeframe and it has not been processed or shipped, we will issue a full refund to the original payment method used for the purchase.
- Refunds may take 15 business days to process, depending on your financial institution.
**4. Exceptions:**
- Some products may not be eligible for cancellation, particularly if they are custom-made, personalized, or perishable. Please refer to product descriptions for specific cancellation restrictions.
- Orders that have already been processed or shipped cannot be canceled and must be returned according to our standard return policy.
**5. Changes to Cancellation Policy:**
- We reserve the right to update or modify our cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our cancellation policy, please don't hesitate to contact us at contactus@rimuji.com/9109314734 We are here to assist you and ensure a positive shopping experience.